The Learner Heart

ABOUT ME

I am an enthusiastic and adaptive young individual who has keen interest in exploring and self improving my skills. I have experience working at different technological industries and I am constantly exploring newfound solutions.

My main interest is in cybersecurity but I am also capable in different niche skills such as Digital Marketing, Content Creation, Graphics & UI/UX. My ambition is to be an aspiring person that pushes people towards their goals and provides insights on how anything can be learnt if consistency and efforts are made.

Thank you for reading this and happy to have you on my profile.

EXPERIENCE

2023 - 2024

System Administrator

Smile Link Dental Laboratory, Abu Dhabi, UAE

2017 - 2023

  • Dental Laboratory Software Administration
  • IT Infrastructure Handling
  • Sales and Procurement Handling
  • Software Quality Assurance & Administration
  • Cybersecurity Basic Infrastructure Handling

IT Support Specialist

Wi-Tribe Islamabad, Pakistan

  • Investigate and respond to support requests via email, phone and remote control software
  • Enhance support processes and procedures, resulting in a 94% end-user satisfaction rate
  • Research new technologies and provide training to staff across all departments to optimize productivity
  • Install, configure and manage laptops, phones, printers and other devices for 40+ employees
  • Provided Help Desk support for 40+ employees and maintained 99% SLA.
  • Optimized network performance through router configurations and troubleshooting.
  • Developed documentation and user guides to streamline technical support.
  • Managed IT assets lifecycle – installation, upgrades, inventory tracking.

Graphic Designer & WordPress Developer

  • Customer Handling (20+ Per day)
  • All types of Design work ranging from Wedding Cards, Brochures, Business Cards, CV Making, etc.
  • UI/UX Designing using Adobe XD & Figma
  • WordPress Website Design

EDUCATION

2018 - 2022

Bachelor Degree in Computer Science

Federal University Islamabad

SKILLS

85%

WordPress

Website Design & Development

92%

Figma

UI/UX Design

81%

Digital Marketing

Marketing, Campaigns, PPC, SMM, Ads

78%

Ecommerce

Amazon & Shopify

90%

Cybersecurity

Remote

87%

Adobe XD

UI/UX Design

AWARDS & Certifications

NAVTTC Certified in Cybersecurity Batch 01, ISO9001, UNEVOC,
Agile Project Management By Google Coursera
Microsoft Excel Certification by Corporate Finance Institute CFI
Google Coursera Foundations of Cybersecurity
ISC2 CC Cybersecurity Exam Participant
Topper of CS Batch 2018-2022 Certification