I am an enthusiastic and adaptive young individual who has keen interest in exploring and self improving my skills. I have experience working at different technological industries and I am constantly exploring newfound solutions.
My main interest is in cybersecurity but I am also capable in different niche skills such as Digital Marketing, Content Creation, Graphics & UI/UX. My ambition is to be an aspiring person that pushes people towards their goals and provides insights on how anything can be learnt if consistency and efforts are made.
Thank you for reading this and happy to have you on my profile.
EXPERIENCE
2023 - 2024
System Administrator
Smile Link Dental Laboratory, Abu Dhabi, UAE
2017 - 2023
Dental Laboratory Software Administration
IT Infrastructure Handling
Sales and Procurement Handling
Software Quality Assurance & Administration
Cybersecurity Basic Infrastructure Handling
IT Support Specialist
Wi-Tribe Islamabad, Pakistan
Investigate and respond to support requests via email, phone and remote control software
Enhance support processes and procedures, resulting in a 94% end-user satisfaction rate
Research new technologies and provide training to staff across all departments to optimize productivity
Install, configure and manage laptops, phones, printers and other devices for 40+ employees
Provided Help Desk support for 40+ employees and maintained 99% SLA.
Optimized network performance through router configurations and troubleshooting.
Developed documentation and user guides to streamline technical support.
Managed IT assets lifecycle – installation, upgrades, inventory tracking.
Graphic Designer & WordPress Developer
Customer Handling (20+ Per day)
All types of Design work ranging from Wedding Cards, Brochures, Business Cards, CV Making, etc.